One Portal — Cloud QMS + WhatsApp QMS
Malaysia's most complete digital queue management system — available for Singapore businesses. Choose TV display (Cloud QMS) or WhatsApp notification. Same powerful portal, two plans.
Two Products. One Powerful Portal.
Both plans use the exact same portal with identical features. The only difference is how customers are notified when their turn arrives.
☁ Cloud QMS
TV display + Voice TTS — best for in-room waiting
- Customer scans QR → joins in browser
- Number shown on TV display + sound alert
- Voice TTS: "Now serving 7002, please proceed to Reception"
- No WhatsApp or WABA needed
- Flat SGD 70/month — no messaging fees
- Full admin portal + analytics
💬 WhatsApp QMS ⭐ Popular
WhatsApp notification — customer can wait anywhere
- Customer scans QR → WhatsApp ticket sent instantly
- WhatsApp notification when their turn arrives
- Customer waits in car, café or home
- WhatsApp recall if customer misses their turn
- TV display also included — both notification types
- Full admin portal + analytics
Same Portal Controls for Both Plans — NEXT, SKIP, RECALL, CUT, PUSH
Staff manage everything from the web Queue Control panel. Press NEXT — TV display updates instantly (Cloud QMS) or WhatsApp fires automatically (WhatsApp QMS). No different workflow to learn.
RECALL re-notifies a customer who missed their call. PUSH transfers to another department with the same ticket. CUT inserts a priority/VIP customer to the front.
8-Section KPI + Queue Calendar + Customer Database
Average wait time colour-coded green/amber/red, peak hour chart, counter performance rankings with 🥇🥈🥉 medals, serve rate, and repeat customer rate. All sections export to CSV.
Queue Calendar shows monthly view — click any day for full service type breakdown. Customer List auto-captures every visitor's details. Staff Session Log tracks who served what and when.
Star Ratings After Every Visit — Automatic, Optional
After being served, customers see a "⭐ Rate Your Experience" button on their phone. One tap, choose 1–5 stars and optional comment. No extra action from staff — appears automatically.
View full analysis in the portal: average rating trend, rating by service type, rating by counter staff, satisfaction score, and keyword word cloud from all comments.
Complete Feature List — Both Plans
All features below included in both Cloud QMS and WhatsApp QMS unless marked.
QR Code Queue Entry
Customer scans QR → queue page opens in browser. No app download needed.
WhatsApp Notification
Auto WhatsApp on join + on NEXT call + recall. WhatsApp QMS only.
TV Display + Voice TTS
"Now serving 7002, please proceed to Reception" — auto every call.
KPI Analytics
8 sections: wait time, peak hour, counter ranking, serve rate. CSV export.
Queue Calendar
Monthly view with serve rate dots. Click day for full breakdown.
Customer Database
Auto-captured: name, phone, IC, service history. Searchable + CSV.
Customer Feedback
Star rating after served. Trend + word cloud analysis. Default OFF.
Staff Session Log
Login time, queues served, avg wait, activity timeline per staff.
Audit Log
All actions logged: LOGIN, NEXT, RECALL, settings changes.
Appointment Module
Staff books appointments — converts to live queue on customer arrival.
Unlimited Counters
Unlimited service types, counters, staff accounts included.
100% Cloud Hosted
No server, no hardware, no IT team. Any browser, anywhere.
Any Business With a Waiting Area
Trusted by 500+ businesses across Malaysia — now available for Singapore.
Start Your Free Demo Today
Experience Cloud QMS live — scan a real QR code, join a real queue, see the TV display update in real time. Setup from SGD 199.
Powered by www.queuesystem.my · Bulk SMS Singapore